✽ Before you start
Check it's good to go
✽ Added Checkout+ at checkout
Your return is free
Checkout+ Free Returns & Package Protection ($2.99, Australia only) covers your return label and handling fee. Nothing comes out of your refund.
✽ Outside Australia
Return shipping is on you
International customers arrange and pay for their own return postage. Please use a tracked service and hang onto the tracking number until your return is sorted.
✽ Skipped Checkout+
Fees come out of your refund
You'll still get a prepaid label, but the return label fee and handling fee are deducted from your refund or store credit.
✽ How it works
Six easy steps
Takes about two minutes. Less if you've got your order number handy.
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1
Open our returns portal
Head to the returns portal. No emails back and forth, no waiting on us to reply.
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2
Find your order
Pop in your order number (it's in your confirmation email, starting with #) and the email or postcode you ordered with.
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3
Pick what's going back
Select the item(s) you're returning and tell us why. Honest feedback helps us get sizing and fit right for the next lover.
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4
Choose exchange, store credit or refund
Swap for a new size or something else entirely, take store credit, or get a refund to your original payment method. If your exchange costs more, you'll pay the difference right there in the portal. Hand-dyed one-offs are store credit only.
✽ Choose an exchange or store credit and we'll add $10 bonus credit.✽ Exchange items aren't guaranteed until your return reaches us and is processed. -
5
Pack it up and send it off
Australian returns get a prepaid return label — print it, stick it on and you're set. Outside Australia? Return shipping is on you — send it with a tracked service so we can both see where it's at. Pack everything unworn and unwashed with the tags still on, pop it in a sturdy satchel and drop it at the post office.
✽ International returns must be tracked — we can't be responsible for parcels that go missing without it. -
6
We'll take it from here
Once it lands at our Port Macquarie studio, we check it over and process your exchange, credit or refund. We'll email you at each step so you're never left wondering.
✽ Good to know
The fine print, kindly put
Sale is final
Marked-down pieces can't be returned, refunded or exchanged.
One-offs are credit only
Small-batch hand-dyed pieces are made in tiny numbers, so they're returned for store credit.
Faulty? That's on us
Choose "Faulty" in the portal and add a photo. We'll make it right.
✽ Questions
Returns FAQ
How long do I have to start a return?
14 days from the day your order is delivered. Start it in the portal within that window — the parcel just needs to be on its way soon after.
Can I return sale items?
Sale pieces are final sale, full stop — no returns, refunds, or exchanges. Choose wisely, lovers.
What is Checkout+?
An optional $2.99 add-on at checkout for Australian orders. It covers Free Returns & Package Protection, so if you end up returning something you get a free label and no handling fee. Skip it and the return label fee plus a handling fee are deducted from your return amount.
I'm outside Australia. How do I send my return?
Start your return in the portal as usual, then post it back at your own cost using a tracked service. Untracked parcels that go missing can't be refunded, so please don't skip the tracking.
Can I exchange for a different size or item?
Yes! Choose exchange in the portal to swap for a new size or something else. Any price difference is charged during the exchange, and you'll get $10 bonus credit too. Just note your new item isn't guaranteed until your return makes its way back to us and is processed.
How do I get my store credit?
Store credit is sent to you as a gift card by email once your return is processed. Pop the code in at checkout to spend it — any bonus credit is included.
What's the $10 bonus credit?
Choose an exchange or store credit instead of a refund and we'll add an extra $10 credit to spend with us. Our little thank-you for sticking around.
My item arrived faulty. What now?
That's on us, not you. Start a return in the portal, choose 'Faulty' as the reason and add a photo — we'll sort it out.
When will I get my money back?
Once your return reaches us and passes a quick check, we process it and you'll get an email confirming. Your bank may take a few business days to show the refund.
What if my order number isn't working?
Double-check it matches your confirmation email (including the #). Still no luck? Message us on live chat or email hello@onlyloversleft.com.
Stuck on anything? Message us on live chat or email hello@onlyloversleft.com — we're a small team and we answer everything ourselves. 💌